Privacy Policy
This Privacy Policy describes how NEDON HOTEL collects, uses, and protects the personal data of its guests and website users.
The protection of your personal data is important to us, and we make every reasonable effort to ensure that it is processed securely, transparently, and in accordance with applicable legislation.
1. Data Controller
The data controller responsible for the processing of personal data is:
NEDON HOTEL / DIMITRIOS P. CHAIDOGIANNIS
Address: 153 Navarinou Street, Kalamata 24100
Telephoneνο: (+30) 27210 21650
Email: info@nedonhotel.gr
For any matter concerning the processing of your personal data, you may contact us using the contact details above.
2. Personal Data We Collect
Depending on the way you contact or interact with us, we may collect and process personal data such as:
contact details, such as full name, email address, and telephone number,
information you provide to us through the contact form or by email,
information related to a reservation, availability, or service request,
data required for the completion and management of a reservation,
billing details, where required,
data necessary for compliance with the hotel’s legal obligations,
technical data related to the use of the website and its protection against malicious or unwanted use.
We do not request, through the website, any data that is not necessary for communication, the handling of requests, or the operation of our services.
3. Purposes of Processing
Personal data is used for the following purposes:
to respond to messages or requests submitted through the contact form,
to provide information about the hotel’s rooms, facilities, availability, and services,
to manage reservation requests or existing reservations,
to serve guests before, during, and after their stay,
to issue lawful documents, where required,
to comply with tax, accounting, tourism-related, or other legal obligations,
to protect the website, our systems, and communications from unwanted or malicious messages,
to defend the legitimate rights and interests of the business, where required.
We do not use your data to send promotional messages unless you have previously given your relevant consent.
4. Legal Basis for Processing
The processing of personal data is carried out, as applicable, on the basis of:
your consent, when you submit data through the contact form or when you choose to receive updates,
the performance of a contract or the taking of steps prior to entering into a contract, when your request concerns a reservation or the provision of services,
compliance with the legal obligations of the business,
the legitimate interest of the business in ensuring website security, the proper operation of its services, communication with customers, and the protection of its legal rights.
5. Contact Form
When you use the website’s contact form, we collect the information that you submit to us, such as your contact details and the content of your message.
This information is used exclusively to respond to your request and assist you. It is not disclosed to third parties for commercial use and is not used for promotional activities without your prior consent.
6. Reservations and Availability Requests
If you contact us regarding a reservation, availability, or a related service, we may process the data necessary to manage your request.
This data is used to communicate with you, confirm or manage the reservation, provide accommodation services, and comply with any legal obligations of the hotel.
7. Use of reCAPTCHA
The website may use services that protect against unwanted or malicious messages, such as Google reCAPTCHA.
The use of reCAPTCHA helps protect the contact form from automated or abusive use. During its operation, technical data may be processed by the service provider in accordance with its Privacy Policy and Terms of Use.
8. Cookies and Technical Data
The website may use cookies or similar technologies for its proper operation, to improve the user experience, and, where applicable, for statistical or functional purposes.
Strictly necessary cookies are used for the basic operation of the website. For non-essential cookies, where required, your consent is requested.
9. Data Retention Period
Personal data is retained only for as long as necessary for the purposes for which it was collected.
Indicatively:
messages sent through the contact form are retained for a reasonable period of time in order to handle your request,
data related to reservations or the provision of services is retained for as long as required for the management of the reservation and the fulfilment of legal obligations,
tax or accounting data is retained for the period provided by applicable legislation.
When the data is no longer necessary, it is securely deleted or anonymised.
10. Disclosure of Data to Third Parties
Personal data is not sold, rented, or disclosed to third parties for commercial purposes.
Access to the data may only be granted to persons or partners who are necessary for the operation of the business and the website, such as:
website hosting providers,
email or technical support providers,
accountants or tax consultants,
IT or reservation system partners,
competent public authorities, where required by law.
In all cases, access is limited to the strictly necessary data and is carried out only for a specific and lawful purpose.
11. Personal Data Security
We take appropriate technical and organisational measures to protect personal data against unauthorised access, loss, alteration, disclosure, or malicious use.
Although we make every reasonable effort to protect your data, no transmission or storage of data over the internet can be considered absolutely secure.
12. Your Rights
In accordance with applicable legislation, you have the right to request:
access to your personal data,
correction of inaccurate or incomplete data,
deletion of your data, where permitted,
restriction of processing,
objection to processing,
data portability, where applicable,
withdrawal of your consent, where processing is based on consent.
To exercise your rights, you may contact us at info@nedonhotel.gr.
If you believe that the processing of your personal data violates the law, you have the right to contact the competent supervisory authority.
13. Changes to this Privacy Policy
This Privacy Policy may be amended when required, in order to reflect changes to the website, the hotel’s services, or applicable legislation.
The current version will always be available on this page.
Last updated: 20/06/2026